We bought the Lux king mattress. It arrived quite quickly after we confirmed delivery details - probably about five days, and we are in the South Island. The staff responded quickly to emails. The mattress arrives in a long thin box and when you get it out of the box it puffs up very quickly to a proper mattress. Its quite high. Its very comfortable. We had a very expensive mattress before (but the cat peed on it while we were overseas and it wasn't dealt to) and this mattress is as good or probably better. I put a mattress topper on it and its just lovely - in fact I lay down on it just to see how it felt and fell asleep when I wasn't intending to. I also bought two of the pillows - WINNER! they are the best pillows I ever had, they feel lovely and aren't too high. I'm very pleased with my purchases. Would I buy from them again - yes I would definitely buy from Winkla again. No need for 90 day return - I'm happy.