This company has been bad at every step. Bought the item to later find out it wasn’t in stock so had to wait. Made a mistake with the email address I registered. Contacted them and they told me their system wouldn’t let them change the email address so for updates just contact them. Waited about 2 weeks then contacted them 3 times over a week and got no answer. Rang them and the recorded message states they aren’t taking calls so they can prioritise answering emails. Emailed a fourth time and stated that if I didn't get a reply I’d request the money back from my cc. They replied stating I had refused delivery. Told them my wife works from home, I have a front security camera and ring doorbell and told them the courier hadn’t come to my house. I asked them what address they had on file and they gave me a complete wrong address that is about 100 miles from me....and not remotely similar. For one thing don’t expect them to adhere to data protection as they shared this other address with me and two how could they get it so wrong? I told them I still wanted the bike as my daughters birthday was quickly approaching so to resend. I was told that they had sold the bike to someone else. Gave them 3 days to respond with a satisfactory outcome or I would review them on my experience. No reply. They clearly don’t care about customer satisfaction and they are the most disorganised and unprofessional company I have ever dealt with. If I could give them 0 stars I would. There’s so many other good companies out there so AVOID Winstanley Bikes.