Totally disappointed in this company. Ordered a bike and was told it had been dispatched. It failed to arrive so I tried to contact them, but their phones had a message that they are not answering due to Covid-19 (and it was not a lockdown time). So tried emailling but no response after 5 days so tried again marking it urgent and they finally replied. They claimed the courier had lost it, but the courier said they had never received it. They had sold out of the item and offered no assistance in obtaining a replacement or any compensation. The bike was for my son's birthday and with all the delays in response I am unable to get him a bike anywhere in time and he will be totally devastated when I have nothing for him. I would not use them again.