Exactly the same as another poster called Jon below. I really do dislike leaving any bad reviews but I have tried and tried and tried to get Winstanley Bikes to respond to my missing bike stand by email and NO there is no reply hiding in junk - DPD claimed they attempted delivery but I was in and the tracking says Your parcel is on its way back to Winstanleys Bikes. WB have set this to be returned to them on first failed delivery - no re-attempts (even though I was IN!) Now I am 165 pounds out of pocket with no Xmas present in sight and WB cant even reply. I have also disputed with Paypal and they dont even respond to that, I tried leaving a comment on their FB page in their old previous post, nothing, I tried everything. Their telephone number has an automated reply which says they are not answering any calls to deal with the email! Its such a shame as I thought they were good before but this has completely put me off ever using them again. If you want something in time for Xmas, this company may be tricky. Its not acceptable to go quiet on your customers after you take their money. I dont want to hear Covid blah blah - there's no excuse for lack of communication - employ more staff as a bike shop you know you will have an increase at this time of year, stop causing lasting damage to your own reputation.