I am reading the rest of these reviews now and feel sick in the out of my stomach. I ordered and paid for an Orbea bike on Nov 7th and I am still waiting for delivery. I am going to have a very disappointed little boy on Christmas morning as not in a position to purchase an alternative. No phone lines to call and only one of my emails have been responded to, no communication since December 3rd when I was told that their purchasing team would be in contact soon. I have been very patient, soon to me would be a few days. Not sure what else I can do apart from ring trading standards.