Absolute Joke of a company...the birthday present bike arrived with no saddle(where as I accept that the manufacturer did not box it to begin with,Winstanleys washed there hands of it,there was no urgency for them to sort out and now nearly 3 weeks later with the wrong replacement saddle sent after 2 weeks from the manufacturer and even tho Winstanleys are still advertising that the bike is in stock all of the sudden the bike is not available and I will have to have a refund,my 5 year old daughter is going to be so upset....I wish I had read all the reviews now!!