Horrendous experience, purchased a seatpost from them but was sent the wrong size post in the right size box sothat doesn't look good. Instead of the hassle of returning it I emailed customer services to suggest if they sent me a shim which they state is in stock I would keep the post. 4 days later the replied saying yes that's good idea. I had an order for shim free of charge but next day emailed saying not in stock and they would let me know when it will be arriving. Week later nothing so emailed to ask when I'll be receiving it and they replied they haven't got it yet. I bet they didn't even order it. I've now had to email saying not to bother as I can't wait any longer and had to purchase a shim elsewhere. No now I'm out of pocket. I will never use thus company again or recommend to anybody to. Order from tredz or wiggle, they send you the correct item quickly unlike Winstanley cycles.