just now NEW Firstly I purchased a bike which stated was in stock ready to dispatch, this turns out it was not the case after waiting 4 days to receive a confirmation or any information I decided to call the store after spending a good 2hrs trying to get through I gave up, I then sent an email and even this took 7 days for a response (in between these 7 days I tried to cal” numerous times each day and again could never get through ) once I finally got a response via email to say the bike wasn’t in stock and awaiting on a delivery from supplier. 15 days later the order arrived. Upon opening the box everything seemed fine other than the fact the bike does not come with any pedals! Pink slip stating bike has been inspected and built and is safe to use .. so off I went and within 1hr of riding on a downhill mountain trail the back brake cable pops out leaking fluid all over the place luckily I managed to come to a stop without any harm, took the bike to the local bike hub who inspected the bike to say it was very poorly put together and should never have left the warehouse and cost me £100 to have it rectified and continue with my ride ! Tried to contact winstanley by phone and of course yet again no answer after numerous attempts and 2-3 hours trying. After sending an email which took several days to respond to state no pedals in box and the issues I had , I get offered a free set of pedals for my inconvenience or the money back it cost to get the bike fixed, after accepting the money back they tell me I have to call them to process the refund. All in all 2 weeks later I’m still waiting for my refund .