After loads of emails back and to with Jenn from customer service.Finally got my order sorted last Friday.Bike arrived with few other bits today.All boxed up and well protected.All I can say is that my experience with them has been second to none.With loads of stock being non existent in a lot of places they had time to keep updating me with what was available. Must say was very worried once order had been place but my own personal view they have been excellent in dealing with my order. Only hope that the negative reviews are a blip as I was recommended them by a friend. Thanks.