Similar to other reviews in that their post-sales service is awful. I have sent numerous emails with not even a response to acknowledge them, let alone resolve the issues. When sending an inquiry prior to my purchase of the bike they responded within 24 hours to answer my question. Once they received my order it seemed they quickly lost interest. I received my bike within the timeframe expected; however, the bike must have had a rough journey and the front brake handle was badly scuffed/scratched whilst all the nuts/bolts and assembly parts were not securely sealed and scattered all over. Unfortunately one of the crucial bolts for the seat post was missing and I am still awaiting a response to my emails a month later! I have been very patient but I am now considering making a complaint to the bike manufacturer, Orro, in hope that I can secure the missing parts from them. During the pandemic they have closed their telephone lines, which is understandable and I am sympathetic to any delays; however, it has become clear they have just ignoring my emails and have no intention of responding now they have my money. Big shame and not what I expected.