I was not in for 1st delivery so went on app to change date to a suitable day that would suit ME! Only gave me 1 date to select..I knew I would not be home this day so as the LIVE CHAT on app is total rubbish..and no1 ever available or it just continue to buff and say Please wait! I sent an email to say that date is not acceptable and need to select a diff 1. I heard nothing all!! They tried to deliver on that day and was returned to warehouse. Well today I have received my item!! Seem like has to be a day that suit them...not the customer!! And Omg...the state of it! If I had seen it before the condition it was in i would not have signed!! According to the delivery driver it was damaged at warehouse as there was a problem there! ..it is a 12ft pool with accessories..I am unable to set up at this time to see if anything is missing! Absolutely disgusted with this service!! Not happy at all and seem impossible to talk to any1 from this cowboy delivery service! I highly do not recommend this company!! I want to talk to someone about this but all the times I've tried the past few days I doubt this won't get a response either!!