“Delivery driver caused criminal damage to my property, I have video and photo evidence of who did this damage and when but this company are still denying all responsibility. The damage caused will have badly damaged their van and could have seriously injured someone passing by if I hadn’t returned home to remove precarious wall moments after damaged occurred I hate to think what could have happened. Absolutely shocking and dangerous behaviour. If I ever find an item I have purchased online is using this delivery company I will cancel the order rather than risk such incompetence ever again. Their poor customer service response to my direct complaint and then via the company I actually purchase the item off has meant I have no choice but to pursue the matter of criminal damage with the police.”
“This is the third day I have waited for a collection from Xdp. On all occasions given a time for collection. Courier did not attend during those times or at any time during the day. Even received an email saying we were the next collection!!! Absolute shambles of a company.”
“The driver didn't even attempt to contact me and left property for 2nd delivery attempt while I was waiting for them from morning. The service is poor and the driver didn't even bother calling me. We should avoid the merchant using this company.”
“Absolutely disgusting service. Parcel was supposed to arrive by a certain date and didn't. There's no reply when I left several messages via their so called live chat. Had to contact the retailer to send a replacement so who knows when this will arrive!”
“Get a 2 hour delivery window 5:39-7:39 and they didn't turn up until 11:15pm!! Why is that acceptable? Delivery that late at night! The driver scanned it at 9am so a 14 hour day driving. Not only waking me up with a bang on the door but unsafe driving that many hours!!”
“This is the worst delivery company ever i waited on a bed being delivered i waited a week after pickup then they delivered the bed with no headboard as they had damaged it a new headboard was picked up and 6 days later has not been delivered. I would avoid this company like the plague. There is no number to call them and when trying to track my order there is no such consignment number. Absolute awful way to run a business. DO NOT USE”
“I waited so long for the package, it was a gift for my daughter, but the driver came, took a picture at the door of the building and left because he called and I didn't answer. Shame. On the third day we would wait for him in front of the building, surprise, he wanted to do the same thing, when I asked he said he didn't have the package with him.Very dissipointed”
“I'm having the same issue as everyone else - they missed the agreed delivery slot on Weds and today (Monday) the tracking hasn't been updated since Weds and still says out for delivery. Interested to know from the other people that have posted whether their parcels ever arrived? Did they end up claiming from the sender / credit card company? Has anyone tried just turning up at the depot and banging on the door?”
“Ordered a pergola through B&Q provided by MH Star use XPD only delivered half my order said they would be back today no sign of them can't contact anyone by phone emails only!
Glad I paid on credit card to get my money back! Seen all the reviews for DPD the majority of reviews wouldn't leave one star if I had known about this couriers company was delivering my order I would of gone a head! The drivers lie I was asked to electronically sign for it beforehand and sent a QR code to give to the driver STEPHEN who didn't want the code.
Reviews go at least 4yrs with the same dismal sevice!!!! Somebody from XPD CONTACT ME!!!!!!”
“Waited for 3 hours for delivery tracking driver on the app.had next drop confirmation then i had a message sorry we couldn't deliver your parcel today.he never ever attempted to”
“Absolutely disgraceful company, i ordered a bed and it was to be delivered by this company. I had half of the bed delivered 2 days later than it should have, and then after being told the other half would follow shortly in the next few days, i didn't receive it to then be told the week after that it was lost in transit... fast forward another week, the other half of my bed is coming with this company again!. Avoid at all cost, absolutely useless!”
“Received email at 9am informing delivery will be this morning 09.45 - 11.45. I had to quickly rearrange my day. Delivery not arrived. Tried online chat for update, several times and couldn't get through. So the rest of my day is now going to be messed up. Online tracking hasn't shown any movement since I first looked. Bought item via B & Q ..will avoid in future.”
“IF YOU BUY SOMETHING OFF OF EBAY AND HEAR THEY ARE USING XDP, CANCEL YOUR ORDER IMMEDIATELY!
Had shower tray delivered successfully by Screwfix couriers at 8:30am, they rang doorbell and called me. Easy peasy no issues....but when we come to a delivery by a different courier called.... XDP for wall panels, well they are just useless. They take a photo of the door claiming they attempted delivery. I was home all day waiting for this. They didnt ring doorbell or call me. Agreed to deliver again the following Friday instead.
Now I'm notified they attempted on Monday and that they've tried to many time and will make no more attempts. Pathetic.”
“XDP ARE THE WORST COURIER SERVICE. WAS MEANT TO HAVE MY DELIVERY ON THE 21st NOVEMBER. I PLACED THE ORDER ON THE 10th NOVEMBER!!!
I HAVEN'T RECEIVED ANY INFORMATION ON THE DELIVERY AND THEN I RECEIVE A TEXT YESTERDAY WITH A 2 HOUR TIME SLOT. WAITED IN AND NO SHOW. THE MAP SHOWED THE DRIVER AT THE SAME ADDRESS ALL EVENING AND THEN ALL OF A SUDDEN THE MAP DISAPPEARS. NO EXPLANATION. SO I RING THEM USING THE NUMBER I WAS GIVEN BY VERY AND IT TAKES ME TO A CALL CENTRE IN THE PHILIPPINES. THEY CANT EVEN TELL ME ANY INFORMATION OR OF IT WILL TURN UP TODAY. THEY TRIED TO CONTACT XDP DIRECTLY ONLY TO BE SENT TO VOICEMAIL MULTIPLE TIMES. STAY AWAY FROM XDP. IT SEEMS VERY DODGY TO ME AND ALL THE NUMBERS I HAVE BEEN GIVEN ARE MOBILE NUMBERS WHICH IS INSANE THAT A HUGE COMPANY LIKE THIS DOESN'T HAVE A MAIN PHONE LINE ATTACHED TO IT
AWFUL INCOMPETENT COMPANY”
“Twice i have goods failed to be delivered by this company when they say they are going to. they make it impossible to contact them, i have been trying for four days via live chat to find out where my goods are, today as with other days i have been waiting 45min so far and if it is anything like other days it will just disconect shortly. I have to take paid leave to make sure i am home during the delivery slot time, the company i bought the goods from(Wayfair) are well aware of the awful service via this company i have received so Iwont use them again, at the moment i am out of pocket by£200 as wayfair will not refund me until they have located the goods. Just appalling customer service from XDP on all levels.”
