“I had missed a delivery today -24th August 2021 (which was my fault as I didn't hear the door)
I called XDP (Brierley Hill base) and spoke to a lovely and very helpful lady who said I can collect it if I wish.
She then kindly called me back and to save me a journey the driver - STEPHEN at Brierley Hill depot (DEPOT ID 432), offered to redeliver before going back to the warehouse!
Just amazing service!
The staff really do care about customer service and they go out of their way to ensure they help you as a customer and are highly reliable.
I highly recommend XDP and especially my more local depot as clearly the staff deliver an excellent customer service, with a helpful and professional attitude.
Thanks again to the lady I spoke to over the phone and to STEPHEN the delivery driver for XDP.
I will definitely use their services in future!”
“Delivery happened on time between 7.58 p.m and 9.58 p.m. Didn’t get much notice before but didn’t matter as it was evening and I was at home already. Parcel very easily trackable on site ( haven’t tried the app- didn’t need too). Quick service only waited 3 days from the moment I placed the order till it arrived. Very helpful driver dragged a massive bulky box of total weight of 38kg right in front of my door. Was a bit concerned as ordered spin bike if flywheel will not get damaged but all was in perfect condition when put up together.All in all very good service”
“Parcel was delivered on time as per email and earlier text. Took 3 days from the moment I ordered. Easily trackable on their site (Haven’t tried the app) Friendly driver and very helpful dragged massive bulky box, weight nearly 40 kg right in front of my door. Goods in perfect condition not damaged. Ordered spin bike so was worried flywheel might get damage but all was good.”