“1 star is 5 too many. Crooks and thieves. No way to contact. Say items have been delivered when they clearly haven’t. Do not buy from companies who use XDP”
“I bought an e-bike from geekbuying.com ( one horrible company), after a long period they shipped and this great xdp kept it at the depot a good few days before moving to destination. there is no way you can contact them. one fine morning tracking showed scheduled for delivery 2 hours slot but no map moving at all. The slot period went but no show and the worst is tracking stays the same without an update. Stayed all day nothing happened, I have no idea when I will get it.
Now 4 days from the last update and almost 10 days still waiting. This is UK mainland delivery, other company usually deliveries in just about 3 days. I tried to call xdp but only waiting 10 minutes could not get to talk with anyone.”
“Rude, unhelpful delivery men who kicked and threw my boxed chair along my drive because I wouldn’t let them just leave it at front door. Box was badly damaged and upon inspection the adjustable feet on bottom of chair were damaged”
“Absolutely horrific. Just like the other reviews, I am in shock that this scum still runs a company. Ordered a futon sofa from Wayfair which was meant to be delivered last night but I've received nothing. No tracking info, no call, no notification alerting me. Stayed up until midnight. Looking through the other reviews, I am raging, stories of lost items and such like. Bunch of criminals.”
“Warning!!!
After having several very expensive items disappear after being collected by XDP.
We are now aware that these have been stolen by someone working at XDP this appears to be OK as far as XDP management are concerned.”
“returned a parcel through Aldi, who asked me to get a receipt. when I asked the driver for one, he said I could not have one and started to walk away. on calling him back he started moaning about having 180 drops to do, so I had no choice but to let him take it he rang me on 07307419362 ( name Victor )”
“Order number ZDBFJC020183
Delivered only part of order. Says on the app that the order was split at the warehouse but that 'all barcodes delivered'. The wording in the app isn't clear but we think it means that all of it should have been delivered yesterday. Tried to phone immediately after driver had left but couldn't see any way to contact the driver directly so spent 30mins on hold being told I was 1st in the queue, emailed and received an automated response, downloaded the app and tried to use the live chat which was just does not work at all. If I click 'live chat' it goes straight back to the home page.”
“They have had our parcel for 16 days and have lied about attempted delivery. Emailed a "copy" of the card left at our house, when we asked what time and day they left the card so we could check the CCTV, they would not answer. My wife works from home, so we never miss deliveries.
They keep saying on the tracking that the delivery is scheduled, then never arrive. Almost as bad a DX Delivery!
Don't use them, use a reputable courier like DPD, Parcel Force, Yodel or Hermes.”
“Would not even leave 1 star . Still waiting on order can’t contact anyone to find out where it is and the company I ordered from are the same. They charge 7p a minute pulse your provider charge to be told they can’t help, go to your supplier. Shocking service they should be shut down . If they company you order from use them.......don’t order from them !!!”
“Delivery happened on time between 7.58 p.m and 9.58 p.m. Didn’t get much notice before but didn’t matter as it was evening and I was at home already. Parcel very easily trackable on site ( haven’t tried the app- didn’t need too). Quick service only waited 3 days from the moment I placed the order till it arrived. Very helpful driver dragged a massive bulky box of total weight of 38kg right in front of my door. Was a bit concerned as ordered spin bike if flywheel will not get damaged but all was in perfect condition when put up together.All in all very good service”
“Parcel was delivered on time as per email and earlier text. Took 3 days from the moment I ordered. Easily trackable on their site (Haven’t tried the app) Friendly driver and very helpful dragged massive bulky box, weight nearly 40 kg right in front of my door. Goods in perfect condition not damaged. Ordered spin bike so was worried flywheel might get damage but all was good.”
“Was told sofa wouldn’t be delivered today. Sofa was damaged at depot and could not be delivered. They did not even tell me the delivery was cancelled I had to call wayfare who said they were inundated with the same calls about this company! Tried calling them but there is no way to contact them and the 7p a minute number just loops. Wish I had read the reviews! I now have no sofa in my flat and have to buy from another company and wait another few weeks!”
“I placed my order with 247 Blinds. Yesterday, around 10 am I received an email and a text message from XDP saying that my order should be delivered between 12:34 and 14:34 that day.
They want you to sign in the app. I did not want to waste my phones memory for an app which according to other reviews was not a good one anyway.
I tried to see if there are other options to track the status of my parcel. Eventually I think after midday. I installed the app. The app seemingly showing live the location of the driver on the map also informing that the driver currently on drop 27, there are -18 drops before yours (etd 12:24pm to 2:34 pm) I took a screen shot. This was already after noon. I noticed that on the first page of the app my delivery date was shown for 29th. the email and the text clearly said that my order was out for delivery today (28/07/2020) I email them asking them for a confirmation. No reply.
I left the app for a while. Time past 14:34pm, I looked at the app this time the drovers location was change, still within, couple of miles from me, but the number of drops he/she has gone up and there were more drops to be made before mine. this change continues and the last time I checked. it was saying that the driver is on 51 and there are-42 drops before mine. By
9 pm I gave up following the app.
This morning app showed that my order is out for delivery, no driver location was available. I think around 8 or 8:30 am the app showed a receipt ticket with my name and address but someone else's signature with yesterday's date (28/07/2020) as delivered!!
The customer service number was useless.
No replies to my emails either.
I spoke to the supplier and they are looking in to this.
I think they need to be reported to trading standard bodies.”
“Good first time experience
I’ve ordered expensive gym gear and found my tracking was with this company, after looking at reviews I was dubious and very concerned if my package will turn up! However fast delivery, after collection Which was notified by email and SMS, it was delivered within 24 hours, maybe I got lucky? either way super fast delivery. However please remember, we get what you pay for, so it is higher risk of issues happening, obviously for me this was a lucky roll of the dice.”
“Why can't I leave 0 stars?
Having confirmed via email they had received our Item from Aldi (50" TV) it was never delivered. After contacting them they apparently searched the warehouse but never found it ...it had never been signed out of the warehouse and had mysteriously disappeared! I wonder how a 50" TV just disappears. Seems we are not alone here when you read the reviews ... inconspicuous large expensive items seem to disappear a lot! Extremely poor customer service advising us to get a replacement from the supplier, disgraceful service.”
