Dreadful courier and I will never use them again. I left clear instructions for the driver to collect a parcel from my front doorstep. He totally ignored these, walked down my driveway and took a brand new item from my property worth £126. I have reported this to Yodel via their online chat, which was hopeless and all they do is copy and paste a script. I then reported it to their CEO complaints team, along with CCTV images of their driver removing the item, and again they couldn’t care less. They didn’t even bother to address their response to me! I have since had people try to buy items from me wanting to use Yodel and I cancel their orders as I refuse to use them ever again. Worst customer service I have ever known and I don’t know how they can get away with blatant theft.