Title: Second Parcel Stolen – Courier Ignored Delivery Instructions Again This is the second time my parcel has been stolen after being left in the lobby by Yodel. I clearly stated in the delivery instructions that couriers must not leave parcels in the lobby area, as it is not a secure delivery point. Despite this, the driver ignored the instructions again and left my parcel unattended in a communal area, where it was taken. It is unacceptable for couriers to ignore security guidance and put customers’ property at risk. As a visually impaired and registered blind resident, I rely on responsible deliveries being made securely — not abandoned in public areas. Yodel needs to take this issue seriously, retrain drivers, and ensure parcels are handed to residents or concierge only. Customers deserve better protection and respect for their delivery instructions.