After initial euphoria at bagging such a great deal. Massively frustrated at inability to be able to speak to somebody/ anybody to resolve what should have been easy - a minor error on their part. Round and round the app, FAQs, web chat. Eventually got through to someone and resolved straight away. But has left a sour taste and given comments of others, thinking I might have been better cancelling and walking away. The Jury is out.
3 years ago
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