‘Caveat emptor’ springs to mind. Like many reviewers I was directed to Yoga-Insure by several different comparison websites. But the old adage ‘you get what you pay for’ is just as true in this case too. Yes, the price was competitive (£11.60 cheaper than my renewal price quoted by my current insurer) but the cover provided, which I only discovered after I had been sent all the policy documents to view, is not as comprehensive. Although Yoga-Insure do include free add-ons like breakdown cover, only ‘basic’ cover is provided which means you are limited to a maximum of 2 call-out per year and you have to pay a £20 excess for each call-out! Whilst I appreciate many customers neither have the time or inclination to read all the small print, Yoga-Insure issue so many different documents that you don’t really know what cover you have purchased until you read through them all very carefully. I considered cancelling my policy immediately after purchasing it but Yoga-Insure is a self-service online based portal and you cannot ring customer services direct. Instead, you have to go through one of those dreadful chat bots which, as usual, was hopeless. Eventually I did manage to communicate with a person (Abbie) who advised me that even though my policy did not start until 1 Mar 23 if I wished to cancel, I would have to pay a £49.99 cancellation fee. To be fair she did explain that Yoga-Insure incur costs just for setting up a policy i.e. comparison site fees and DVLA subscription charges which she stated were not refunded if a customer decided to cancel their policy. As she did not confirm how much these individual charges were, I can only question how other insurance companies allow customers to cancel within the normal 14-day cooling-off period especially in cases, like mine, where the insurance was purchased weeks in advance of the required date. I did however manage to cancel the automatic renewal so next year I will avoid Yoga-Insure.