Took out Yoga insurance through a comparison site. Cancelled before the insurance was active and was charged £49.99 setting up fee. This fee is not mentioned in comparison site fees and is only mentioned is the 'charges' document that is received after I took out the insurance - and even then it says, "We reserve the right to make a charge if a policy is cancelled within the cooling-off period". There is no way to contact Yoga by phone or email - I am going to have to use old-fashioned post instead. Absolutely horrendous service. I cancelled as I am moving house soon and the price at the new postcode was not competitive.