JUST THE WORST. You are lucky that I gave you one star!! The way you operate is horrendous. I wanted to cancel almost immediately but you do not have the opportunity to talk to a real person. Just an online chat robot. And then you took £49.99 in cancellation fees for a policy that had not even started. So much for giving your customers a cooling off period. Yes you give the statutory 14 days but the charge is made regardless of when anyone cancels. My policy was not even live!!!! It had not even been paid for (payment was still pending) and had only been purchased for a matter of minutes. Just an absolute joke of an insurance broker. People need to know what your up to so they don't use you. JUST THE WORST I've ever had dealings with.