The actual process was good from selection to implementing the policy. Unfortunately, the car I was buying suddenly wasn't available so I cancelled the policy, I don't know whether I'm due a refund or not, you've taken 2 months premium plus 97p cancellation. Perversely the car was made available again the following day, so I went through the whole process again and set up another policy again with the standard 2 months in advance. My point is, not being able to speak with someone and not being able to get clear answers from your 'frequent questions' zone, I don't know what the position is with the premium paid on my first policy as the only confirmation I have is that it's cancelled.