Auto renewed Policy without my express Instructions. Took money from Bank without my express instructions and now trying to charge fees to cancel. Tried to request Formal complaints procedure but Chat bot was unable to understand request. How convenient. Tacit renewal is not legal in the UK and failing to provide a formal complaints procedure is an FCA regulatory breach. - THIS IS A FORMAL COMPLAINT UNDER FCA REGULATIONS YOU ARE OBLIGED TO RESPOND.
1 year ago
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