Not a great experience if I didn't already have insurance on another car I would have gone elsewhere. Having gone through the whole quote process three times and having had the payment approved by my bank, the site dropped out and wouldn't take payment. Very frustrating and time consuming secondly went onto my portal this morning and the insurance details and more specifically the insurance certificate isn't there. I used the useless bot thing no help at all. I am now waiting for the chat line to open, opening times are far too short. There is no helpline! I won't be renewing next year as customer service is non existent.