I insured my car with Yoga Insure by mistake thinking that my renewal date was coming up. As there is a 14 day cooling off period I thought I would receive a full refund. However a £50 admin fee was deducted, I do not think the fee is in any way proportionate to the minimal amount of admin work (if any) tjat was required. I cancelled the insurance within 24 hours after realising my error, it was all processed online, no phonecalls at all. Maybe an admin fee of £20 maximum was justified, but £50 is extremely unreasonable in my view.
1 year ago
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