I’ve been with yoga for a few years now and been very happy but because of Ulez I’ve needed to get another car and my old one will have to be replaced so I was trying to move my NCB over but couldn’t do it on line couldn’t talk to anybody so I had to cancel my current insurance pay a fee to you then reinstate my insurance with you again taking off my NCB pay another deposit… it’s been a total nightmare. Cars have to remain insured to get the scrapage scheme. I’ve also now had to get another insurance for my new vehicle. If you offered a full change facility on line or we could just phone for advice it would have been easier