Generally bad experience - the customer portal is not intuitive; web chat is unbranded / hosted on a 3rd party site and looks like a phishing scam; I made a mistake while entering my bank details on sign up and got a rather aggressive "Your policy has been cancelled" email with no explanation. I get that Yoga is a business, so they're primary concern is to take your money - but it's at the expense of good UX and customer service. Not impressed.
1 year ago
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