Hi i open a new car policy as they apeared to be the most competitive quote by £200 to start the policy from the 19.9.23 they supplied the wrong details to my bank. My direct debit was then unabled to be set up properly. They then issued me a 7 days cancellation of motor insurance letter. I am unabled to confact anybody with this issue with the live chat. They now want to charge me £50 to cancel my policy. Total cost for 10 days insurance is £117 . Even though the fault is theres . Even though you should be legally 14 days cooling off period. This now means legally i have to inform future companies that i have had my insurance cancelled . Therefore possible increasing my insurance in the future.