-The Live Chat on one day gave the option to speak to an agent - which I did not proceed with on the day. When I went back on another day the bot simply sent me round and round in circles. There should be an easy (if I missed it) way to contact an agent. I haven't spoken to anyone yet! Even an email option would be good if not the bot. There is no phone line at all. -There was no option to get clarity on details of the policy and reassurance that the product you are buying is the right one. We ended up having to amend the policy (online - no contact possible) within a couple of days of purchasing and were charged for the privilege (even though it was within the 14 day cooling off period) and are still not 100% sure we have the right product. -The price is good for the insurance but whether the product is right or sufficient remains to be seen! (or hopefully not).