What went right ! more like. After you had taken initial payment and told me I now had a policy with you I got no policy to download, tried to sign in to the portal and was not recognised,(no user name or password asked for previously) so could not sign in. Chat bot Yogi the useless had no idea how to correct other than constantly saying "sign in with user name and password" or go to reset by link, which asked for user name and password, Duh !. Constantly replying "I don't understand" Then would I like to talk to an agent ? Surprise Yogi the dull did not know that one was not available after 1400hrs on Saturday, and not until Monday I think. Having spent a long and frustrating time trying to sort user name and password, and entering the portal, I still was told I do not have a policy, and would I like car insurance having had a Quote. What sort of outfit are you ? The worst I have ever dealt with so far. If tomorrow, 5th Feb '24, I cannot get this debacle sorted I will cancel the policy (if it has even been set up ?), that is if that is even possible using the woeful website of yours Yoga, a full refund, and I may take this further. Never have I had such a bad experience in 50 years of insuring a vehicle. Very disappointed !.