My car was damaged over Christmas as I was parked at a family members house. I reported this to yoga. I was told to take photos and upload them. I did this and called them back…… No one answered. So giving them the benefit of it being a bank holiday I called again the following day. They had no knowledge of my call…. Even though I could tell them wh I spoke to and what I was asked to do Anyway that was stage 1…. Then I was told they would be in touch to collect my car and provide me with a courtesy car…. As I paid for this option. Today's date is the 7th Feb 2024 and I am still waiting for anyone to contact me. Yes 6 weeks…. No car and no courtesy car. That's over 1.5 month of insurance I have paid for a car I can not drive. I contact them regularly via a portal where no one takes accountability and just passes me around. What service takes ya payment yet does nothing for you. Last week I asked for a manager to call me, apparently it takes 3 working days for a manager to call. I waited the 3 days and low and behold…. Nothing so I went on to the portal again to go through it all again…… Still no contact from anyone. P