Really not the best service, deffinately the worst ever. Initially rang to say I had damaged my car on a Saturday. An hour and a half in the phone in queues to be told we will ring you back. No call back or email, couldn't find policy. Needed telling what it was so clearly an issue. They had no issue taking payment though! Finally got through this week, several times put on hold again, beginning to think how expensive are these calls we are now 3 hours of time. Seems a company one claim deals with your claim and they say you could be asked to pay for your car repairs on their messages. Avoiding this company like the plague next time. Also need my V5, God knows where that is after moving house recently and my National Insurance Number to claim. Really? Beginning to more than wonder about this company.