I've been asked to review during the period between ordering my policy online and it coming into effect, so obviously I've not had to claim and I've also had no reason to use the chatbot, live chat or phone for customer service. Setting up a policy seems about as simple as the average insurer and I've experience of many in 40 years of driving. The price is great - just a little more than last year with the AA but the AA wanted a 50% increase with just one no fault windscreen glass chip repair and in any case 22 years of no claim discount protected. I've given an average rating as beyond that it is too early to say and I don't want to distort the stars folks see online but hope this more detailed review gives you what's good about them. Coincidentally they were also the best for my wife's policy which is up at the same time!