I wouldn’t even give Yoga one star for your service. Having no-one to speak to in an emergency where Yoga’s actions in removing £817.00 from my account and leaving me, a disabled pensioner, with a £317.00 overdraft was wholly unacceptable. The chatbot offering a live advisor at certain times is clearly untrue. I have screenshots of all the exchanges of communication and Yoga offers nothing at all which is helpful. There should never be a situation where a live person is unavailable as a matter of course between reasonable working hours to address serious issues for customers. Why does this survey ask how I communicated with Yoga when there is no email address (invalid every time), no live chat according to the chatbot refusals (evidence available), no telephone number for calls unless to speak about an insurance claim. There is no other telephone number. Every option in an emergency is therefore invalid and clearly the customer is being lied to. Yoga did not respond to my serious issue at all so the survey question is not relevant. I will be reporting YOGA to The Insurance Ombudsman and Martin Lewis.