To start, impossible to get the stupid chatbot to direct to a Human. Then bought a policy as was recommended by Money Supermarket. Policy Number - GDCNA00089685. Steep Cancellation charges, charges for changes to errors made by Yoga or the transfer from Money Supermarket data to Yoga !! Decided to cancel on Principle. Dirty business model if you rely on wearing down patience of customers using a stupid chatbot that relies on heuristics to provide the same answers, and then keeping back money when cancelled within 1 day of purchasing ! Most insurance companies provide a day or more as cooling off period. Will be complaining to Money Supermarket and Martin Lewis to highlight the hidden charges of Yoga Insurance. For me - Never again with Yoga and shall be spreading the word.