Prior to taking out the insurance you offer loads of documents to read on your policy but I could not find a statement of facts letter. Then when I purchase the insurance you sent me all the documentation including the statement of facts. You asked me to check all the documentation to make sure it is correct, far enough but there is no way of correcting any computerised errors, even minor ones without incurring a £25 alteration fee even though the insurance has not even started. This I find very off hand and smacks of profiteering and not good customer PR, just to correct any minor errors by you or me. As for using ‘Chat bots’ I’ve never found one yet that can answer the question I want answers to…!!!! Bring back a human being for any initial queries, and if minor changes even such as spelling mistakes can be altered on line with no human intervention there should not be a charge, so bad customer service at the outset and does not fill one with confidence for the future….!!!!