Very unhelpful when error noticed and advised one day into policy starting. Error was mine, but only able to advise them during their office opening hours via live chat (not ideal), therefore policy started before I could communicate the mistake. Was advised they would/could not amend and was not offered an amendment charge of £25 as mentioned by a previous bad reviewer. For the record I would have happily paid £25 as the typo in the policy start date was mine, but this wasn’t offered to me and I have been advised I will be charged £50 for cancellation as an admin fee even though within cooling off period. This is according to their terms. My fear is if this is their customer service now I dread to think how difficult making a claim would be.