Avoid this Insurance Company! The price looked good when purchased via Quidco. I even took the upgraded Breakdown cover, which also seemed reasonable when added to their included basic cover, until I had paid and had the documents emailed to me and discovered that their breakdown service will not attend if you have pets in the car! We always have our dog with us so their breakdown is not of any use to us, or many others I would guess. I eventually managed to get into my Yoga account, which took nearly a week to find a way to contact them since they have no phone number and the online system didn't recognise my details! Then managed to cancel the Breakdown via an online chat and was assured that since the policy had not started that I would not have to pay a cancellation fee. (I did get the refund, but it took at least a week to arrive). Then I realised that the actual Insurance itself, was not as cheap as others available when you disregarded the useless included Basic Breakdown, so tried to cancel the insurance, (it had not started at this point) but was told I would be charged £49! which obviously negated any saving with another company. I pointed out that there was a financial services cooling off period but was told I would still have to pay to cover their set up fee! A total scam since I was not aware of what Yoga's charges were until I received the documents via email AFTER I had taken out the Policy & paid, 2 weeks before the Policy was due to start. Avoid this Company at all costs, I am stuck with them for the first 12 months now, but I will not be renewing even if they charged me £1 for insurance. Their whole attitude is unacceptable and the inability to actually speak to someone makes communication long winded and dissatisfactory. I like to manage matters on line, but sometimes you need to speak to an agent, especially when their online access doesn't work in the first place! I was made to feel an idiot for not knowing all the details of their company & charges, but there really didn't seem a way of seeing any of that information until I received their ''welcome'' email and 13 attachments! Stupidly I assumed that a cooling off period meant that you wouldn't be charged if you changed your mind or circumstances altered. This has never happened to me in the past, a total scam I think,