Avoid at all cost dealing with Nicola from Leyland! We had a good start and experience with previous agent Amanda, but all changed when Nicola took over. The worest estate agent I have come across. Lied and documented on their system advising she had called and spoken to us prior to removing our property which was a complete false statement and in fact she removed our property without explanation - how one can complete fabricate this is beyond me,she knows exactly what she has done. I won't go to details as complaint raised was also bias despite providing overwhelming evidence of call logs etc... Be aware, it's franchise so the agent calls on mobile number and you as customer have no means of evidencing any issues as calls are not recorded. This leaves customer very vulnerable and gateway for bad practice within the agent themselves. Pay more and use the all fashion estate agent. Your money, your right are then fully protected! You can't even make subject request as i said due to agent using their own mobile phone. The outcome of complaint : We got offered £25 for inconvenience!!