In my opinion, they don’t communicate, yet quick to withdraw the sale board and the ad on Rightmove after a complaint relating to bad service, within minutes. When contacting the complaints dept you simply get thrown the terms and conditions…. If they reach out to you once every 4 weeks, thats classed as acceptable. Monies were taking from our bank, despite withdrawing 6 months early. We are now dealing with the financial ombudsman. I’m also purchasing through YOPA and after 4 months have received communication once from them. I’m left, dealing with updates etc from my solicitor. Disgraceful service, yet enthusiastic when taking fees