Me and my partner viewed a house that is (still currently) being advertised under Yopa. We first found it on Zoopla and tried multiple times to book a viewing. We finally got a response after a couple of months and when we viewed it, the current owner was the one to let us in to look around - not an estate agent. The owner informed us that she had barely had any interest in the property other than a couple of viewings, she hadn't been informed that we had been trying for months to view the property. After a day or two we messaged Yopa to ask if the current owner would accept the exact listed price (they had been asking for "offers over"). We said we would be willing to make an offer for the asking price but because of a few worrying issues with the house we couldn't offer higher than that. We didn't hear anything back. A couple of weeks passed and I saw that the listing price had been substantially decreased so I emailed Yopa again to ask what had happened, receiving two separate responses which didn't respond to my question or concerns but instead tried to push me into making a formal offer. I finally managed to start getting actual responses when I pointed out (for the second time in our conversation) that me and my partner had already made an offer on another property that was much smaller but didn't need any work doing to it. We had already made significant headway towards buying the other property but we had originally seen the Yopa property first (the online advert) and we preferred it in a lot of ways. However because of the delay in getting a viewing, delay in responses to our queries, relatively aggressive insistance that we make a formal offer (seemingly a necessity in order receive responses from Yopa) and the extortionate processing fees for ID checks etc (around £200 off the top of my head, compared to around £60 with our current estate agent), all on top of the fact that Yopa didn't even provide an estate agent to let us into the property and left it down to the current owner - we ended up not going with the Yopa property. 90% of our decision was down to Yopa's extremely bad service. If we had been able to view it when we first enquired, we would have been living in that house right now. If Yopa had responded to our initial informal offer, we would have been in the process of buying it. As it stands, the property is still available at £10k less than what we offered and we are weeks away from completing a sale on a different property which had only been on the market for a couple of weeks before we viewed it. Our current estate agent has been on point every step of the way, really highlighting just how dreadful Yopa is. I feel awful for the current owners of the property that's still up for sale. Yopa are ripping off both sellers and potential buyers, avoid them at all costs.