No dedicated agent. Goes on holiday and doesn't inform clients, no one to cover the absence (no one who has a clue anyway). Never on time for appointments, never rang back despite being called to task over this on several occasions. Didn't check progress of sale and didn't have a clue where it was up to. didn't check financial viability of buyers who were obviously overstretched. No confidentiality, no communication.Gave personal details to other parties. Didn't follow instructions. Difficult to decide who the agent was actually working for. Ultimately sale was lost. Complete debacle from start to finish. would not recommend at all. Haven't even responded to complaint. good mind to go to ombudsman