They are without doubt the most disorganised and appalling run estate agents I have ever come across. We paid extra for an agent to show potential buyers around our house, but they were hardly ever available, so I ended up doing most viewings. They pewssued me to take an offer by getting an inexperienced office junior to do my dirty work. Their incompetence was however eclipsed by their appointed solicitors Blacks, who were shambolic from the start. They make a great pair to avoid.