DO NOT USE YOPA! I worked in their office for over 10 months and being a high street agent previously for over 7 years, the way YOPA runs their company is an absolute shambles. They do not care about customers. They are KPI call center company after one thing and that's YOUR money. The poor customers that pay upfront my heart goes out to, YOPA prioritized No Sale No Fee, once you've paid you're forgotten about. They do not care about you. They focus on numbers, and numbers only. The way the Team Leaders are in the Watford office is an embarrassment and I question how they ever got hired. Unprofessional is an understatement. They have no idea what they are doing. There are hundreds of properties still outstanding AML checks. There are hundreds of properties still waiting for someone to contact them and give them updates. You'll get left in the dark and regret using YOPA. Every day employees are leaving YOPA, stick to high street agents! DO NOT WASTE YOUR MONEY!!!