Totally Useless. Our house went on the market with YOPA in March/April 2019, it sold within hours of being listed and that was when all help & assistance stopped. if it wasn't for the Estate Agent acting on behalf of the house we are buying then we would be totally lost. They ignore all requests for information, they told the other estate agents that the people buying our house were 1st time buyers, that wasn't true so it caused all sorts of issues. Not replying to phone calls, emails, or messages on there own system, honestly worst experience I have ever had and would strongly advise anyone thinking of using YOPA to look elsewhere, you will get NO help whatsoever from them. As others have already said, you get what you pay for, BUT in this case for £900 you don't even get that :(