I've had flat on the market for a year. In that time the agent has changed 5 times. The handover is always chaotic, losing keys and access details. Not having heard from them in months I tried to arrange a viewing on my own flat and got no response from YOPA! Absolutely terrible company, once they have your money they have no incentive to do anything, they'd rather avoid the effort of doing any viewings at all. DO NOT USE.