I bought a 15' trampoline last year on Amazon. My boys love it, use it daily. The safety net started to tear in the spring. I figured I would just order a new one, because normal wear and tear. I couldn't find the part number, so I contacted Zupapa. Jenna answered my emails, where she had a few questions about the trampoline and part needed. She was awesome, professional and most importantly - helpful! She told me that Zupapa would send me a new safety net and I was surprised. Most companies don't stand behind their products this way - Zupapa has really made an impression here. The excellent customer service provided by Jenna and the no-nonsense commitment to their customers and products is appreciated. I recommend them to anyone reading this review. An excellent company, staffed with helpful people, with great products.