ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

Write Your review

Tell us how ZUPAPA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zupapa probably has the best customer service of any company I've ever worked with. I live in a windy area and have had to replace bent poles several times. Each time it's been very easy to order new ones and they charge me almost nothing for them. Doria helped me this time and as always I felt valued as a customer. If anyone I know is looking for a trampoline I always tell them to go with Zupapa.”

Helpful Report

Posted 8 months ago

“We've owned our Zupapa trampoline for 6+ years. It's withstood quite a beating from our kids and neighbors! And any time we've needed anything, support has been outstanding... particularly Lynn who has been super responsive and helpful throughout!”

Helpful Report

Posted 11 months ago

“I like it because the kids love it so much and it’s safe. The color is pretty and the size is large, so it's great for everyone from young babies to older sons to play with it.”

Helpful Report

Posted 1 year ago

“My order was shipped very promptly, and delivered three days earlier than the expected delivery day.”

Helpful Report

Posted 1 year ago

“Over the years, I’ve requested replacement parts for my trampoline and Jenna has always been helpful and responsive. The last time, I just needed two poles and clamps and they were generous enough to only charge shipping.”

Helpful Report

Posted 1 year ago

“Jasmine was fantastic at getting our replacement parts to us in a couple of days. Great customer service!!!”

Helpful Report

Posted 1 year ago

“Ordered a replacement net. It was on back-order, which was a bummer, but understandable. Customer service rep Betty did a fantastic job of communicating the status while I waited. Prompt, polite, and professional. Order arrived as promised. This is a good company that cares about keeping its customers happy.”

Helpful Report

Posted 1 year ago

“My dealings with ZUPAPA has been nothing less then extraordinary. The product we purchased was the 10' climbing dome and our grandchildren love it. We did have and issue missing some handles and long nuts to attach same, however when I contacted customer support the agent assigned to my inquiry , Jasmine , was very helpful, friendly and knowledgeable of my request. She was able to get me the parts in a timely manner so that our grandchildren had no problems climbing and having fun. Thank you Jasmine”

Helpful Report

Posted 1 year ago

“The purchase and receipt of the Trampoline was a breeze. My grandsons gift arrived sooner than expected, making me a hit. My son-in-law was able to have it assembled in a day. I was most satisfied. Thanks, Claudia”

Helpful Report

Posted 1 year ago

“Very nice, my kid really likes it!! She uses it several times a day. Good bounce. I am not sure how to set up the warranty as I don't see a serial number or QR code. Would appreciate some info towards that.”

Helpful Report

Posted 1 year ago

“Love all my Zupapa SUP purchases! End up buying a total of 3 to spend hours at the lake with my kids! It's a pretty stable board and love all the accessories that it comes with. I did end up purchasing an electric pump, it could be too much work to manually inflate 3 boards.”

Helpful Report

Posted 1 year ago

“We bought our Zupapa 15foot trampoline and we LOVE it! We needed a replacement net and were helped by customer service and are pleased with our purchase!!”

Helpful Report

Posted 1 year ago

“Zupapa has been awesome!!! My initial order a few years ago was very smooth and I had complete communication letting me know about tracking and when it would arrive. Everything arrived like it should and through the years if I have needed assistance, and recently I did as well, my emails are answered promptly and to my satisfaction. I would highly recommend Zupapa and would purchase from them again.”

Helpful Report

Posted 1 year ago

“The pole caps broke due to being in the sun for 2 years, completely reasonable. I couldn't find ones that would fit online so I contacted Zupapa. They not only had themt but sent them to me free.”

Helpful Report

Posted 1 year ago

“Quality products at fair prices. Warranties are good!”

Helpful Report

Posted 1 year ago

“Our 25 year old son with autism LOVES trampolines... we've had one for over 20 years. Zupapa is far superior in quality and customer service!!! All three times we've had structural issues (our son jumps hard and for hours) they have happily sent free replacement parts. Elaine assisted me most recently by sending some needed springs, again free of charge. I'll never buy another brand again. Thanks Zupapa!!!”

Helpful Report

Posted 1 year ago

“Our Grandchildren LOVE it!!! The purple is awesome. Finished putting it up in the dark just so our 2 year old grand-daughter could jump on it. Seems very sturdy and well built. Couldn't be happier with it. Thanks so much!!!”

Helpful Report

Posted 1 year ago

“Our trampoline was purchased during Covid and it has lasted for a really long time in our super hot summers. This year our net finally came apart. Zupapa was able to sell me another net that fit the trampoline perfectly. Pearl was so helpful with this small problem and getting me a replacement quickly!”

Helpful Report

Posted 1 year ago

“Easy to navigate and very quick free shipping is a great bonus”

Helpful Report

Posted 1 year ago

“Directions could be a bit more user friendly!”

Helpful Report

Posted 1 year ago

ZUPAPA is rated 4.9 based on 320 reviews