We purchased a trampoline from Zupapa for our daughter's Christmas present. Unfortunately, the following December, a huge wind storm blew it over the fence to the neighbor's yard and bent several of the poles. Amazingly, everything else was intact. I emailed Zupapa and not long thereafter, I received an email back from Jenna, one of Zupapa's representatives. It was amazing how helpful and kind she was and, after getting the model number of our trampoline to her, she sent a parts chart for me to indicate what it was that I needed. Not long after that, the parts were expressed shipped to me. It has been a very long time since I have received this kind of service from a company. I will not hesitate to use Zupapa again!