My daughter loves her Zupapa trampoline. We purchased the one without the tunnels, but changed our mind post-purchase. Pearl, in customer service, was incredibly helpful. They not only helped us purchase a replacement net with tunnels but also set us up with some basketballs! Throughout the process Pearl responded promptly and was attentive to our questions, concerns, and needs. I was worried that I couldn't find a customer service phone number for Zupapa, but the customer service email exchanges were smooth, easy, and responsive. They more than met our needs. Thank you!