I purchased a trampoline a few weeks back. I am still waiting on 1 of the 3 shipments. I've contacted customer support multiple times and wait days for someone in China to respond. They told me that they sent out the additional missing box and provided me with a tracking number. The tracking has shown for a week that a label was created with Fed Ex. I would NEVER recommend this product to someone else based on the poor customer service. There is not a phone number to reach an agent. You can only email with China and wait days for a response. Still waiting on the third box....